1 - Details of the "30-day money-back guarantee »

If you purchase a TEMO.1000 electric motor from our online store  www.temofrance.com between 15 March and 30 April 2025, you have 30 days from the date of purchase to test the product in real-life conditions and request a full refund (including accessories) if you are not satisfied. 

2 - Terms and conditions of the "30-day money-back guarantee »

In order to benefit from the ‘30-day trial, satisfied or your money back’ commercial guarantee, the conditions listed below must all be met:

(i)                      the TEMO.1000 motor must be returned in good condition, with no breakage or major damage, and must not have been dismantled ;

(ii)                    The TEMO.1000 engine must be purchased between 15 March and 30 April 2025 (inclusive);

(iii)                  The TEMO.1000 motor must be packed in its original packaging:

(iv)                 The money-back guarantee must be requested within 30 calendar days from the date of purchase.

Please remember to keep the original packaging and ensure that the motor is correctly packed in its original packaging when it is returned..

Return shipping costs (€75) are at the customer's expense. 

3 - Procedure for requesting reimbursement

To request a refund, please send an e-mail to [email protected] or by filling in the form below with the following attachment:

- your purchase invoice, made between 15 March and 30 April 2025

- 3 photos showing the current condition of the engine (mast, screen, motor block)

- Reason for dissatisfaction (for information only)

Our team will send you the return shipment procedure by return e-mail.

4- Refund

Subject to receipt, completeness and conformity of the product to the photos sent, we will proceed to refund the order within 10 days of receipt of the product. The cost of returning the product will be deducted from the refund.

5. Contact

TEMO - 7 rue Daniel Gilard 56000 Vannes   - TEL +33(9) 70 70 38 80 Mail: [email protected]

6. Reminder Legal warranties 

Pursuant to article D217-3 of the French Consumer Code, the box in the appendix to article D 211-2 of the French Consumer Code and in our General Terms and Conditions of Sale, setting out the existence of legal guarantees and how they apply, is reproduced below:

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« Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance..

The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without any major inconvenience to him. If the goods are repaired under the legal conformity guarantee, the consumer is entitled to a six-month extension of the initial guarantee.

If the consumer asks for the goods to be repaired, but the seller requires them to be replaced, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced. The consumer may obtain a reduction in the purchase price by keeping the goods, or terminate the contract by obtaining a full refund in exchange for the return of the goods, if :

1° The professional refuses to repair or replace the goods ;

2° The goods are repaired or replaced after a period of thirty days ;

3° The repair or replacement of the goods causes a major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the cost of installing the repaired or replacement goods. ;

4° The non-conformity of the property persists despite the seller's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to ask for the goods to be repaired or replaced beforehand.

The consumer does not have the right to rescind the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining warranty period until delivery of the repaired goods.

The rights mentioned above result from the application of articles L. 217-1 à L. 217-32 of the French Consumer Code. Any seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects in application of the articles 1641 à 1649 du code civil, for a period of two years from the discovery of the defect. This guarantee entitles the purchaser to a price reduction if the goods are kept or to full reimbursement in exchange for the return of the goods. »

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